Your privacy matters. We collect only what's necessary to connect buyers and sellers.
KodKon is a product of Krida Labs Pvt. Ltd.
1 Information We Collect
From Sellers:
- Name and business information
- Email address and phone number
- Social media handles (Instagram, TikTok, etc.)
- Billing settings, platform fee configuration, and trial status
- Payment QR codes for receiving payments
- Shop logo and branding (optional)
- Product information, images, QR card assets, product links, and fallback product codes
- Shop verification responses, public profile URLs, and supporting evidence when KodKon requests verification
From Buyers:
- Name, phone number, and optional email address
- Delivery address
- Payment proof screenshots (when applicable)
- Order preferences and notes
2 How We Use Your Data
We use the information collected to:
- Facilitate order placement and management
- Connect buyers with sellers through QR product links, seller pages, and product codes
- Share buyer information with sellers for order fulfillment
- Verify payment screenshots and payment QR details
- Confirm seller control of a represented shop identity and investigate trust-and-safety concerns
- Calculate platform fees and trial eligibility
- Send order confirmations and updates
- Improve platform functionality and user experience
- Provide customer support
3 Data Sharing
When you place an order:
Your buyer information (name, phone, optional email, address, and payment proof) is shared with the seller to fulfil your order. This is necessary for delivery, order updates, and support.
We do NOT:
- Sell your data to third parties
- Share your information for marketing purposes
- Use your data for purposes other than order fulfillment
4 Data Storage & Security
- Your data is stored securely on our servers
- Payment proof images are retained only while needed for verification, billing records, return or exchange handling, security, or legal obligations
- Seller verification evidence is stored privately and restricted to authorized KodKon reviewers
- We use industry-standard security measures to protect your information
- Access to data is restricted to authorized personnel only
- We regularly review and update our security practices
5 Cookies & Tracking
We use minimal cookies to:
- Keep you logged in to your account
- Remember your preferences
- Ensure platform security (CSRF protection)
We do NOT use tracking cookies for advertising or analytics beyond basic usage statistics.
6 Your Rights
You have the right to:
- Access your personal data at any time
- Request corrections to inaccurate information
- Request deletion of eligible personal data, subject to record-keeping and legal obligations
- Export your order history
- Opt out of promotional communications
To exercise these rights, contact us at support@kodkon.com.
7 Data Retention
- Active account data is retained as long as your account exists
- Order history is kept for 2 years for record-keeping
- Payment proof screenshots are retained only as needed for verification or resolving an order, return, or exchange issue
- Seller verification evidence is retained only while needed for trust-and-safety review, audit, security, or legal obligations
- Personal data approved for deletion is removed within a reasonable timeframe, except records we must retain
8 Children's Privacy
KodKon is not intended for users under 16. We do not knowingly collect data from children. If we discover such data, it will be deleted immediately.
9 Policy Changes
We may update this privacy policy to reflect changes in our practices or legal requirements. We'll notify users of significant changes via email or platform notification.